Terms & Policies
Terms And Conditions
THE NOTICES ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST REVISIT THIS PAGE OFTEN TO LEARN OF CHANGES
Website Usage Restrictions
You may access and view the content appearing on this Website for personal, non-commercial use only! You may download and/or copy portions of the content for personal, non-commercial use only, provided that a) retain all copyright, trademark or other proprietary notices contained on the content, b) do not modify or alter the content in any way and c) do not make content available to any third party. ADI reserves complete title and full intellectual property rights in any content that you download from this Website.
You agree to use this Website only for lawful purposes. The following are included, but not limited to, in strictly prohibited actions: i) misrepresenting the identity of a user; ii) tampering in any way with this Website; and iii) conducting any type of fraudulent activity.
Links to Third Party Sites
Please understand that when you access another web site through this one, ADI can accept no responsibility for your experience with the site. Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other web site.
Communications with ADI
We welcome your comments regarding this site. However, comments, feedback, notes, messages, ideas, suggestions or other communications transmitted to ADI will be treated as no confidential and nonproprietary. All communications to ADI become the exclusive property of ADI and you agree that by transmitting any communication you relinquish all rights and interests in same. ADI shall be free to reproduce, use, disclose, and distribute these communications to third parties without restriction. ADI shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. Therefore, ADI discourages you from transmitting information that you do not wish to assign to ADI, including confidential information or creative ideas. Furthermore, you will take all responsibility for the content of your communication and warrant that it does not violate any law, statute, ordinance or regulation or the intellectual property rights of third parties. You agree that ADI may copy all or part of your communication in any response(s) it makes to you.
All product names, logos, trademarks, as well as other marks and trade names on this Website are the properties of Appliance Depot Inc.., or their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.
The entire contents of this Website, including but not limited to text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information, and software (collectively, “Content”) are subject to copyright, trademark, or other proprietary rights or licenses held by ADI or by third parties who have licensed their rights to ADI. All content is copyrighted as a collective work under the U.S. and international copyright laws and ADI owns, to the fullest extent allowed by such law, the copyright in the arrangement, coordination, enhancement and selection of such Content or this Website. Except as provided in this agreement, you may not distribute, publish, transmit, reuse, repost, “and frame” the Content in any manner or sell or attempt to sell the Content.
This privacy notice discloses the privacy practices for www.appliancedepot.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Return Policy for All Returns
ADI retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. ADI thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless ADI expressly consents.
In order to obtain a refund or exchange, prior approval must be given a return authorization number by ADI. Please notify ADI by email at email@example.com or telephone @ 651-454-5995 (8:30AM-4:00 PM, CST, Monday through Friday).
Generally, ADI will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable.
- All items must be packed in the original bags and boxes.
- Sticker labels must be in their proper locations.
- Please call 651.454.5995 or email firstname.lastname@example.org to receive a RETURN AUTHORIZATION NUMBER (RAN#) before returning any items.
- Our Returns Department must receive your return within 14 business days after you received your RAN Number.
- RAN# must be visible on the OUTSIDE of the package. If RAN# is not visible on the outside of the package, Appliance Depot Inc. Shipping Department will refuse the package, and it will be returned to sender at the expense of the sender.
- *** Refusals must show same day as attempted delivery. Refunds for refusals will not be given until customer contacts ADI through email verifying refusal. There is a 30% restocking fee for any package refusal.***
Customer is responsible for all new, used and scratch and dent appliance parts purchases. Customer is responsible in finding the correct part number for their model appliance and must contact the manufacturer for product part numbers. ADI is not responsible for incorrect part number purchases.
NEW / USED ITEM RETURNS
New Electric or Mechanical parts are subject to manufacturer warranty; in this case, customer needs to call ADI for details on exchange. No refunds. Non-mechanical parts are non-returnable. Please contact us before sending your purchase so that we may issue you a RETURN AUTHORIZATION NUMBER (RAN#).You must call Monday through Friday, between 8:30am and 4:00pm CST within the warranty. If you have misdiagnosed your problem, that part will not be considered for a RAN # or refund. New/uninstalled/Unopened item purchases can be sent back to us at purchaser's expense for a refund minus the initial shipping charge on the purchase. All new/used returns are subject to a 30% Restocking Fee.
DEFECTIVE RETURNS ON MECHANICAL PARTS ONLY
All used parts are pulled from working units. Buyer is protected against DOA (Dead On Arrival) parts and all items carry a 30 day warranty. Buyer has 30 days from date of delivery to report DOA/Defective claims. If you are having trouble with your purchase, please contact us as soon as possible and we will issue you a RETURN AUTHORIZATION NUMBER (RAN#) and work with you to resolve the issue. Restocking Fees do not apply to DOA/Warranty Returns. Parts returned to ADI will be tested and if defective will be exchanged with an identical part. No refunds. If part is found working it will be sent back to the customer at the customers expense.
Returns Policies may vary for other Appliance Depot Inc. Stores. Details can be found by clicking the Returns Policy link at the bottom of each Appliance Depot Inc. Store's page.
USED/SCRATCH AND DENT PARTS
All Used and scratch and Dent parts are tested and inspected. All Used and Scratch and Dent parts may have cosmetic blemishes however nothing to hinder the use of the product. If you have more questions regarding the condition of these products, you may refer to our blog or contact one of our sales reps for more information.
All UPS items ship SAME DAY if paid online or over the phone Monday-Friday before 2:00pm CST. Purchases made after 2:00pm will ship next business day. This includes UPS NEXT-DAY and 2nd DAY AIR shipments. If you have any questions or concerns regarding your shipments departure and arrival please click here UPS to view UPS terms and conditions. International shipping/price quotes: ADI is not responsible for any brokerage/customs fees associated with international shipping. If you have any questions in regard to additional fees you must contact UPS before placing the order as we only quote direct fees associated with ADI and UPS. ADI is not responsible for shipping holiday delays or UPS shipping delays. To view UPS holiday schedules please visit www.ups.com
Estimated delivery for UPS GROUND (standard shipping charge) is 5 business days from date of purchase. Prices on UPS AIR (3-Day, 2nd DAY AIR, & NEXT-DAY AIR) vary, based on delivery zip-code, weight, box-size, and declared value. Some Items may be shipped via other carriers at any time without notification.
If you are unsure of quoted shipping prices for UPS AIR, feel free to contact us at 651.454.5995 during business hours Monday through Friday, between 8:30am and 4:00pm CST
If your merchandise arrived damaged, call the carrier that delivered your package within 24 hours of receipt. ADI is not responsible for damaged items during shipment.
COD returns cannot be accepted.
USPS items may not ship until the following business day.