Return Policy for All Returns

ADI retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. ADI thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless ADI expressly consents.

In order to obtain a refund or exchange, prior approval must be given a return authorization number by ADI. Please notify ADI by email at buy@appliancedepot.com or telephone @ 651-454-5995 (8:30AM-4:00 PM, CST, Monday through Friday).

Generally, ADI will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable.

NEW / USED ITEM RETURNS

We will take back any new or used electrical/mechanical part over $25 (listed price). New Electric or Mechanical parts are subject to manufacturer warranty; in this case, customer needs to call ADI for details on exchange. No refunds. Non-mechanical parts are non-returnable. Please contact us before sending your purchase so that we may issue you a RETURN AUTHORIZATION NUMBER (RAN#).You must call Monday through Friday, between 8:30am and 4:00pm CST within the warranty. If you have misdiagnosed your problem, that part will not be considered for a RAN # or refund. New/uninstalled item purchases can be sent back to us at purchaser's expense for a refund minus the initial shipping charge on the purchase. All new returns are subject to a 30% Restocking Fee. Parts must be received to ADI within 7 business days of receiving the RAN#.

DEFECTIVE RETURNS ON MECHANICAL PARTS ONLY

All used parts are pulled from working units. Buyer is protected against DOA and all items carry a 30 day warranty. Buyer has 30 days from date of delivery to report DOA/Defective claims. If you are having trouble with your purchase, please contact us as soon as possible and we will issue you a RETURN AUTHORIZATION NUMBER (RAN#) and work with you to resolve the issue. Restocking Fees do not apply to DOA/Warranty Returns. Parts returned to ADI will be tested and if defective will be exchanged with an identical part. No refunds. If part is found working it will be sent back to the customer at the customers expense.

Returns Policies may vary for other Appliance Depot Inc. Stores. Details can be found by clicking the Returns Policy link at the bottom of each Appliance Depot Inc. Store's page.