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Return Policy for All Returns

ADI retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. ADI thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless ADI expressly consents.

 

In order to obtain a refund or exchange, prior approval must be given a return authorization number by ADI. Please notify ADI by email at buy@appliancedepot.com or telephone @ 651-454-5995 (8:30AM-4:00 PM, CST, Monday through Friday).

 

Generally, ADI will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable.

  • All items must be packed in the original bags and boxes.
  • Sticker labels must be in their proper locations.
  • Please call 651.454.5995 or email buy@appliancedepot.com to receive a RETURN AUTHORIZATION NUMBER (RAN#) before returning any items.
  • Our Returns Department must receive your return within 14 business days after you received your RAN Number.
  • RAN# must be visible on the OUTSIDE of the package. If RAN# is not visible on the outside of the package, Appliance Depot Inc. Shipping Department will refuse the package, and it will be returned to sender at the expense of the sender.
  • *** Refusals must show same day as attempted delivery. Refunds for refusals will not be given until customer contacts ADI through email verifying refusal. There is a 30% restocking fee for any package refusal.***

 

NEW / USED ITEM RETURNS

New Electric or Mechanical parts are subject to manufacturer warranty; in this case, customer needs to call ADI for details on exchange. No refunds. Non-mechanical parts are non-returnable. Please contact us before sending your purchase so that we may issue you a RETURN AUTHORIZATION NUMBER (RAN#).You must call Monday through Friday, between 8:30am and 4:00pm CST within the warranty. If you have misdiagnosed your problem, that part will not be considered for a RAN # or refund. New/uninstalled/Unopened item purchases can be sent back to us at purchaser's expense for a refund minus the initial shipping charge on the purchase. All new/used returns are subject to a 30% Restocking Fee. 

 

DEFECTIVE RETURNS ON MECHANICAL PARTS ONLY

All used parts are pulled from working units. Buyer is protected against DOA (Dead On Arrival) parts and all items carry a 30 day warranty. Buyer has 30 days from date of delivery to report DOA/Defective claims. If you are having trouble with your purchase, please contact us as soon as possible and we will issue you a RETURN AUTHORIZATION NUMBER (RAN#) and work with you to resolve the issue. Restocking Fees do not apply to DOA/Warranty Returns. Parts returned to ADI will be tested and if defective will be exchanged with an identical part. No refunds. If part is found working it will be sent back to the customer at the customers expense.

 

Returns Policies may vary for other Appliance Depot Inc. Stores. Details can be found by clicking the Returns Policy link at the bottom of each Appliance Depot Inc. Store's page.

 

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Appliance Depot
8980 Jefferson Trail
Inver Grove Heights, MN
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Store Hours
Monday & Thursday8:00am-8:00pm
Tue, Wed, Friday8:00am-6:00pm
Saturday10:00am-5:00pm
Parts Hours
Monday – Friday8:00am-4:30pm
Saturday10:00am-3:00pm
Recycling/Drop-off Hours
Monday – Friday8:00am-4:30pm
Saturday10:00am-3:00pm
Closed Sunday
Call for Holiday hours